Privacy Policy

Introduction

Welcome to https://mercedes-collision-repair-network.collision-talk.com (hereafter referred to as “Mercedes Collision Repair Network,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://mercedes-collision-repair-network.collision-talk.com.
Any mobile applications or software we develop or maintain.
Services and products offered through our platform.
Interactions between users and our team via emails, phone calls, text messages, and social media platforms.

Please note that this policy does not extend to third-party websites, apps, or services linked from our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy guides how we interact with users in the following scenarios:

Using Our Services: When you register as an authorized user on our platform or utilize our applications, we collect and process your data to provide personalized services and ensure account security.
Visiting Our Websites: Each time you access our websites, we may use tracking technologies like cookies (as detailed in the Cookies section below) to gather analytics and improve your browsing experience.
Communication: If you choose to receive newsletters, promotional emails, or other communications from us, we will process your contact information for this purpose. You can opt-out of these communications at any time.

Personal Data Collection

We collect various categories of personal data to enhance our services and tailor experiences:

Account Information: This includes user names, email addresses, passwords (hashed and salted), and profile details you provide during registration or profile setup.
Payment Information: We securely process payment details, such as credit card numbers, billing addresses, and transaction histories, when you make purchases through our platform.
Financial and Purchase Data: Details related to your financial transactions, order history, product preferences, and purchase patterns are collected for analytics and personalization purposes.
Mobile Device Identifiers: We may gather unique device identifiers, mobile phone numbers, and other mobile-related data when you use our mobile applications or services.
Location Data: With your consent, we can access and collect information about your location to provide location-based services and relevant content.
Feedback and Reviews: User feedback, product reviews, and ratings help us improve our services and products. We may collect this data through surveys, comments sections, or review platforms.
Social Media Information: When you interact with us on social media platforms, we may access your public profile information, user name, and any content you choose to share.
Product Interest: We track product interactions, such as items viewed, added to carts, or purchased, to deliver personalized recommendations and enhance your shopping experience.

We collect this data through direct input from users, automated tracking technologies (like cookies), and third-party service providers who assist us in providing our services.

Cookies

Cookies are small text files stored on your browser when you visit our websites or use our applications. They serve various purposes, including:

Strictly Necessary: These ensure basic functionalities of the website, such as allowing you to log in and navigate through pages.
Preference Cookies: Remembering your preferences, such as language settings and display options.
Analytics Cookies: Tracking user behavior on our websites to provide analytics and insights that help us improve our services.

You have control over non-essential cookies through our Cookie Manager, where you can customize your cookie settings. Please note that disabling certain cookies may impact your browsing experience.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes it was collected for, or as required by law. Once the retention period expires or when the purpose is no longer relevant, we securely delete or anonymize the data. This process ensures that your information is not retained beyond its intended use.

Security Measures

We employ robust security measures to protect your personal data:

Encryption: We use encryption protocols to secure data during transmission and storage.
Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards to process data on our behalf.
Access Controls: Only authorized personnel have access to sensitive data, and we implement strict access controls to maintain the integrity of your information.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. If you believe we have collected such information by mistake, please contact us immediately, and we will take prompt action to rectify it.

Your Rights (Subject to Local Laws)

Depending on your location, you may have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: If your information is inaccurate or incomplete, you can ask for corrections.
Erasure (Right to be Forgotten): In certain jurisdictions, you have the right to request the deletion of your data.
Restriction: You may limit our processing of your data under specific circumstances.
Portability: Some laws allow you to receive your personal data in a structured, commonly used format.
Objection: You can object to the processing of your data for certain purposes.
Non-Discrimination: Laws in some regions prohibit discrimination against individuals who exercise their data privacy rights.

To exercise any of these rights or have questions regarding our privacy practices, please contact our Privacy Team via the channels provided below.

Changes to Policy

We reserve the right to update and modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, with an updated revision date. We encourage you to review this page periodically for any updates.

Contact Information

For privacy-related inquiries, unsubscribe requests, or if you have any questions about our data practices, please contact us:

Email: [email protected]
Mail: [Provide Mailing Address]

We value your trust in sharing your personal data with us. This Privacy Policy is designed to ensure that your experience with Mercedes Collision Repair Network is secure, transparent, and aligned with the highest privacy standards.